Privacy Policy

Effective date: August 2026

The short version: All file processing is completed on your device, locally. Your videos never leave your browser and are never uploaded to any server.

1. What we do and don't collect

We do not collect your videos. When you use the repair tool, your MP4/MOV files are read and processed entirely inside your web browser using JavaScript. The bytes of your file are operated on in your device's memory and are never transmitted to FixFile or any third party.

Video/audio files: processed locally; never uploaded.
File contents: not stored by us, not sent to us.
Payment: handled by Stripe. We never see your card number. Stripe's own privacy policy governs payment data.

2. Local processing commitment

All file processing is performed on your device. Even if you disconnect from the internet after the page loads, the repair function continues to work. The only features that require a network connection are: (a) loading this website the first time, and (b) the optional payment step, which links to Stripe.

3. Analytics & cookies

We minimize tracking. Any analytics we use are aggregated and do not include the contents of files you process. You can use the tool with tracking blocked; the core repair function does not depend on any analytics script.

Note for the privacy-conscious: Because the repair runs offline, you can open the tool, then enable airplane mode, and the repair will still complete. That is the strongest guarantee we can offer short of reading the open-source code yourself.

4. Payment data

Payments are processed by Stripe, Inc. When you choose to download the HD version, you are redirected to Stripe. We receive only confirmation that a payment occurred; we do not receive or store card details. See Stripe's Privacy Policy.

5. Children's privacy

This service is not directed to children under 13. We do not knowingly collect personal information from children.

6. Your rights

Because we do not store your files, there is nothing for us to delete or return. If you have questions about this policy or payment, contact us via the channels published on the site.

7. Changes

We may update this policy. Material changes will be reflected by the effective date above.

Bottom line: Your footage stays on your machine. We built FixFile specifically so you never have to trust a stranger's server with a private video.